It’s more than a company motto. It’s a way of life for the Growing Generations staff. Our staff is made up of people who absolutely love what they do. They believe in families and their team. They also believe that helping couples and individuals expand their families is the greatest job in the world.
Simply put, our goal is to deliver a service that you will treasure forever.
As you work with Growing Generations, you will encounter a number of different people who are dedicated to helping you fulfill your dreams. Many of our staff members have been involved in third party reproduction themselves, either as egg donors, surrogates, or as parents through surrogacy.
Many staff members have social work and psychology backgrounds. We are able to offer services in English, Spanish, Catalan, Italian, French and Chinese.
There are several categories of staffers you will interact with, who will provide you sympathetic and highly skilled assistance as you go through the process of creating your family. Here’s a look at the different departments at GG, how they’ll impact your journey, and when you’re likely to hear from them.
Employees in this department work with you to gather information and help you get started with our program. These are usually the first Growing Generations employees you will encounter during your journey. Admissions is generally broken down into three subdivisions:
- Egg Donor: An admissions specialist in the egg donor program screens egg donor applicants for medical and psychological history.
- Surrogate: This admissions specialist evaluates a surrogate applicant on a multitude of levels including her medical history, psychological history, motivations, criminal history and previous pregnancies.
- Intended Parents: Admissions specialists in this division screen the intended parents’ applications and help them come up with surrogate matching preferences.
Your time spent with your admissions specialist will vary based on which program you are entering (surrogate admissions tend to take longer than egg donor or intended parent admissions) as well as how quickly you reply to requests for information and contact. Generally, your case will remain with the admissions team until you are matched.
Once you are matched, your case will be transitioned from our Admissions department to our Case Management department. Individuals working in this case will become your point of contact throughout the remainder of your journey, assisting you with everything from legal contracts to post-birth documentations. Your case specialist manages medical relationships and oversees overall financial transactions between parties, including insurance companies. This person will maintain contact with you for the bulk of your experience and will likely check in with you at many points throughout your journey.
Mental Health Specialist
Our licensed mental health specialists screen and support our surrogates and egg donors. Led by Dr. Kim Bergman, a preeminent expert in surrogacy psychological screening and support, our team offers top notch monitoring and support ensuring our surrogates and donors are safe and supported.
In addition to a case specialist, each client will be assigned a finance specialist. This person is responsible for ensuring that distributions and payments are properly documented and sent on time. These individuals work to educate clients on treatment costs and work closely with insurance companies. Your finance specialist will stay with you throughout your entire journey and often for several months post-delivery. They often have a background in accounting or other fiscal management and are detail-oriented.
Chief Customer Officer
The Chief Customer Officer (CCO) will interact with clients in a variety of ways over the course of a journey. From conducting milestone calls to overseeing operations of three different departments, there will be several opportunities to speak with the CCO.
This person is responsible for crisis management or escalated case issues that can not be resolved by a case specialist. The CCO also serves as liaison with between medical clinics and legal vendors.
This person is responsible for keeping daily operations running. Between providing customer service, managing client-staff relationships, and improving operational administrative procedures, this is a busy department! This department also manages administrative tasks and the maintenance and operation of the Growing Generations web site.
Director of International Relations
This member of the team specializes in domestic and international law involving egg donation and surrogacy. Generally, they are able to facilitate the process in a multiple languages. Currently, the director manages all prospective intended parents coming to Growing Generations from France, Italy, Spain, and Central and South America. This individual will teach about the process of surrogacy, including any potential costs and will go on to personally manage the entire case and process for clients from these countries. Additionally, this person travels abroad to offer seminars on surrogacy and egg donation and is responsible for developing an international infrastructure of attorneys and IVF clinics overseas
Individuals in this department not only maintain Growing Generations presence across multiple social media outlets but also manage formal press releases on Growing Generations’ behalf. The marketing department keeps tabs on the company’s reach across national and international news outlets and is responsible for composition of our website’s resource and blog content.
In addition to our staff, Growing Generations has a professional network that is comprised of some of the most experienced people in the industry. These people also aid in your journey and provide you with the best medical, legal, and support advice in the industry. Our extended team includes:
The physicians and nurses in our network have high success rates, fair pricing, and a great bedside manner. While you are not required to work with our preferred physicians, we find that many of our Intended Parents and surrogates enjoy working with a specialist who is well attuned to our process and procedures. Our preferred physicians are:
- Bradford Kolb- HRC Fertility in Pasadena, California
- Guy Ringer-California Fertility Partners in Los Angeles, California
- Said Daneshmand- San Diego Fertility Center in San Diego, CA
Our network includes one of the most experienced attorneys in surrogacy and egg donation in the United States. Will Halm, partner of the esteemed International Reproductive Law Group (IRLG), works with many of our clients. Will specializes in fertility law around the world, offering our clients a one on one approach with global expertise. He is also a father through surrogacy.