Choosing a surrogacy agency is one of the most important decisions you will make on your path to parenthood. The right agency doesn’t just coordinate logistics; they help ensure your journey is guided with professionalism and empathy. 

Asking the right questions early can help you feel confident about the process. It also helps avoid misunderstandings later in your journey when decisions feel bigger, and timelines feel more urgent. Think of this article as an agency interview checklist with questions to help you find the right fit for you and the family you are building. 

Why Asking the Right Questions Matters When Choosing an Agency

Surrogacy agencies can vary widely in the level of experience, structure, and hands-on support they provide. Some agencies offer comprehensive screening protocols, personalized matching, and consistent guidance throughout the journey. Others may focus more on coordination and outsource key parts of the experience to third-party providers. Because the journey is personal, asking thoughtful questions early on can help you understand what kind of partnership you’re truly stepping into. 

When you take the time to ask the right questions, you gain an understanding on how an agency operates behind the scenes. You learn how they protect intended parents and surrogates, how they manage communication and navigate challenges, and what “support” actually looks like from the first consultation through delivery. Most importantly, these conversations help you determine whether the agency’s values, approach, and level of care align with the kind of experience you want for your family-building journey. 

You deserve more than an agency that simply has availability. You deserve a team that feels aligned with your goals and deeply committed to supporting you every step of the way. 

What to Ask About the Agency’s Experience and Track Record

Experience matters in surrogacy, not just in years, but in the ability to navigate real-world scenarios with expertise and care. Asking the right questions about an agency’s background can help you understand how established their process is, what kind of outcomes they prioritize, and whether they have the expertise to support your specific family-building path. 

1. How long have you been supporting intended parents through surrogacy?  

A well-established agency offers strong infrastructure, deep relationships with trusted medical and legal professionals, and more experience guiding families through complex or unexpected situations. 

2. Approximately how many surrogacy journeys do you support each year? 

This gives you insight into their capacity and approach; whether they operate as a boutique agency with a smaller caseload or manage a higher volume of journeys with a more scaled model. 

3. What does your success look like, and how do you define it? 

The answer should go beyond pregnancy milestones and reflect a commitment to safety, clear communication, ethical practices, and a supported experience for everyone involved. 

4. Do you have experience supporting LGBTQIA+ intended parents and diverse family paths? 

If you’re an LGBTQIA+ intended parent or building your family through a path that includes unique needs, ask about the agency’s experience supporting diverse families. The right agency won’t simply say they’re inclusive. They’ll demonstrate that they understand the different factors that can shape your journey. 

5. Do you work with international intended parents pursuing surrogacy in the U.S.? If so, what support is included? 

If you’re an international intended parent pursuing surrogacy in the U.S., ask whether the agency works with clients oversees and what support is included. International journeys may require additional coordination around travel, documentation, timelines, and laws. You deserve an agency that can guide that process with clarity. 

6. Can you share testimonials or references from intended parents (when appropriate)? 

A reputable agency should be able to provide real stories, reviews, and examples that reflect consistent, professional care. Hearing from families who have been through the process can offer valuable insight into what it’s really like to work with the agency and whether their support feels aligned with the experience you want.

Questions About Screening, Matching, and Support Processes

Your surrogate and donor/s are not just part of the process. They are what makes this journey possible. That’s why an agency’s approach to screening, matching, and ongoing support should feel thorough and respectful from the very beginning. These questions can help you understand how carefully candidates are selected, how thoughtfully matches are made, and what kind of guidance you can expect once your journey starts. 

7. How do you screen surrogates? 

You’re looking for answers that reflect a comprehensive process, one that includes medical review, psychological evaluation, and background screening, rather than broad reassurance without details.  

8. What standards do you use to determine whether someone is a strong surrogate candidate? 

Ask what qualifies someone, not just how quickly they can be placed. This helps you understand whether the agency prioritizes readiness, and the right fit, and not just speed or availability. 

9. How do you approach matching? Do intended parents have choices and input? 

A strong match should feel right for both parties and not rushed or transactional.  

10. How long does matching typically take, and what factors can affect the timeline? 

It’s important to ask how long the matching process typically takes and what factors can influence the timeline. You’ll also want to understand how surrogates are screened before a match is made. Since screening standards vary by agency, it’s helpful to learn about each agency’s approach and criteria. Rather than looking for guarantees, focus on getting honest, realistic expectations. 

11. What support do you provide once we’re matched? 

Ask what support looks like throughout the pregnancy. The best agencies stay involved at every step of the process.  

12. Who will be my main point of contact, and what is communication like week to week? 

Surrogacy works best when everyone feels informed. Consistent communication is one of the biggest markers of a strong agency partnership. 

13. How do you handle challenges or disagreements if they arise during the journey? 

The answer can reveal how experienced the agency truly is, and whether they’re prepared to support your journey. You want a team that can navigate emotionally sensitive moments with professionalism and empathy. 

Questions About Costs, Transparency, and Financial Policies

Surrogacy is a significant financial commitment. You deserve an agency that approaches costs with full transparency. The goal is to understand what that number includes, what might change over time, and how the agency handles financial planning when real-life variables arise. 

14. Can you provide a clear payment schedule that explains what is included and what is not? 

A helpful place to start is asking whether the agency can provide a clear payment schedule that outlines what is included and what is not. This gives you a better understanding of what services are covered by agency fees and where additional expenses may come into play. 

15. How are payments structured, and what costs might change over time? 

This includes questions about payment timing, how variable expenses are estimated, and how financial expectations are managed if the journey takes longer than expected or requires additional steps. 

16. Are there refunds or credits if something changes before match or transfer? Are there additional fees for rematching, extended timelines, or special circumstances? 

It can also be helpful to ask whether refunds or credits are available if something changes before you are matched or before a transfer occurs. You may want to clarify whether there are additional fees for situations like rematching, extended timelines, or special circumstances that require more coordination.  

17. Do you provide support for escrow management or financial coordination? 

Ask whether the agency provides support with escrow management or financial coordination, so you know what guidance is available as you plan and manage payments. 

Questions About Legal Guidance and Parentage Support

There are important legal steps when it comes to surrogacy. The agency you choose should be able to support you in navigating the legal landscape. While they won’t serve as your legal counsel, a good agency ensures you have the right legal resources at your disposal. You’re not asking the agency to be your lawyer. You’re asking whether they understand the legal process and can support you with the right resources. 

18. Do you help connect intended parents and surrogates with experienced reproductive attorneys? 

When speaking with an agency, ask how they support intended parents and surrogates in accessing experienced reproductive attorneys, and what their role looks like during the contract phase.  

19. How do you support the contract phase (without providing legal advice)? Do you assist with parentage steps like pre-birth orders or other legal processes, depending on location? 

You can also ask what kind of guidance they provide around parentage planning, including how they help you stay prepared for legal requirements that may vary by location. 

20. If I am an international intended parent pursuing surrogacy in the U.S., what guidance is available around documentation and parentage planning? 

Your journey as an international parent pursuing surrogacy in the U.S. involves additional considerations. It’s worth asking what support is available for documentation planning and parentage logistics across borders. These questions help you confirm that the agency understands the legal landscape. 

Red Flags to Watch for When Interviewing Agencies

In most cases, your clearest perspective comes from noticing when something doesn’t feel right. As you interview agencies, pay attention not only to what they communicate, but how they communicate it. The tone, transparency, and professionalism you experience early on often reflect the level of structure and support you can expect throughout the journey. 

Vague or evasive answers when you ask about costs, screening timelines, or support: Be cautious if an agency provides vague answers to foundational questions, especially around screening standards, matching timelines, financial policies, or the scope of ongoing support.  

Pressure tactics (such as pushing you to sign quickly or discouraging you from comparing companies): It can also be a concern if you feel pressured to move forward quickly, discouraged from exploring other options, or rushed through conversations that deserve attention.  

Lack of transparency and unclear communications: You should take note of inconsistent communication, disorganization, or follow-through that feels unreliable. An agency should have clear processes in place, and a responsive team guiding you with intention.  

Limited support after surrogate match: If their involvement appears to diminish significantly after match, or if interactions feel transactional, it may indicate a misalignment in values and care.  

The surrogacy process is built on trust, and early signals matter. If something doesn’t feel aligned from the start, it’s worth taking that impression seriously. 

Choose Your Surrogacy Agency with Confidence

You don’t need to have all the answers today, but you do deserve to feel well-informed and confident as you choose the agency that will guide your journey. Asking thoughtful questions isn’t about being skeptical. It’s about ensuring the team you choose is truly equipped to support you. The right questions help you look beyond surface-level promises and understand what working with an agency will really feel like.  

As you explore your options, take your time. Ask what matters. And choose the team that helps you feel cared for every step of the way.